Following the completion of the first blocks at Tengah, the first Tengah CCS subscribers have collected their keys and tried out their FCUs. Some had reported workmanship issues with their FCUs. These largely stemmed from construction constraints caused by the Covid-19 pandemic, leading to HDB’s accelerated construction timeline to hand over the blocks to residents. As a result, there was insufficient time for SP to conduct checks to ensure the smooth running of the CCS, before residents took possession of the earlier batches of flats delivered from August to October 2023.

Together with HDB and our installation partner Daikin, we have worked to identify and expeditiously resolve the reported issues. After proactively implementing our additional testing, commissioning works, and quality assurance measures, we have observed the situation stabilising. With the experience gained from the past few months, improvements made to our installation, testing and quality assurances processes, as well as the improved flat delivery schedule going forward, we will work towards reducing such feedback cases in the months ahead. 

SP understands that CCS for cooling residential homes is new in Singapore, and some time may be needed for the initial batches of HDB flat owners to get used to CCS operations. Hence, as a goodwill gesture, SP has waived all CCS Usage Charges for Tengah customers till 31 December 2023.