FREQUENTLY ASKED QUESTIONS
Usage & Billings
[10 Articles]
- Why is there chilled water usage charge on my utilities bill?
- How is my chilled water bill calculated?
- What is the current chilled water usage charge?
Contract
[5 Articles]
- Can I terminate the Agreement for Installation of Equipment for Centralised Cooling Services (“Installation Agreement”)?
- How do I notify SP if I no longer want to proceed with the CCS and how long will it take to process my request?
- I have submitted my cancellation request under the Installation Agreement before the start of installation process but have not received confirmation on it. Am I required to pay the full cancellation charge?