SP provides a 30-day cooling off period when customers sign the Installation Agreement. During this cooling off period, customers can decide to terminate the Installation Agreement by giving one week’s written notice and they will not incur any charges for the termination.

However, if the customer chooses not to proceed with the CCS after the cooling off period, but before the installation of the FCUs, piping and cabling, SP will collect 35 per cent of the installation charge from the customer. This is because cost and resources would have been incurred to secure supply and contracts for CCS installation.

When the flat is ready, SP will install the FCUs, piping and cabling within the flat. Once these are installed, customers will have to pay the full Installation charge if they choose not to proceed with the CCS. This is to cover the cost of the CCS equipment and installation.

Nonetheless, taking into account feedback from this early batch of customers and the initial issues encountered, as a further gesture of goodwill, SP will reduce the payment to be collected by 50 per cent in the event of cancellation.

Table 1 below presents an illustration of the estimated amounts which customers will have to pay based on the number of FCUs installed at the prevailing prices (Exact amount will be based on your Installation Agreement):

Table 1