FREQUENTLY ASKED QUESTIONS
Contract
[8 Articles]
- Can I terminate the Agreement for Installation of Equipment for Centralised Cooling Services (“Installation Agreement”)?
- How do I notify SP if I no longer want to proceed with the CCS and how long will it take to process my request?
- I have submitted my cancellation request under the Installation Agreement before the start of installation process but have not received confirmation on it. Am I required to pay the full cancellation charge?
- I have already paid the full cancellation charge under the Installation Agreement. Will I be entitled to the 50 per cent goodwill reduction?
- How will I receive my refund?
- I have received the invoice for cancellation charge but have not paid for it. What is the amount I should be paying?
- Can I get any financial assistance for the repayment of Cancellation Charge?
- How do I contact SP for assistance?
