I have submitted my cancellation request under the Installation Agreement before the start of installation process but have not received confirmation on it. Am I required to pay the full cancellation charge?

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I have submitted my cancellation request under the Installation Agreement before the start of installation process but have not received confirmation on it. Am I required to pay the full cancellation charge?

If SP receives the cancellation request after the 30-day cooling off period, the cancellation charge the customer is required to pay will be based on when SP receives the request for cancellation – before or after the installation of FCUs, piping and cabling.

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FREQUENTLY ASKED QUESTIONS

I have submitted my cancellation request under the Installation Agreement before the start of installation process but have not received confirmation on it. Am I required to pay the full cancellation charge?